Clincue help centre
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20 answers
How much does Clincue cost?
Compare Starter, Pro and Business, including annual billing and provider costs.
Open detailed answer Pricing & plansIs there a free trial, and do I need a card?
Start with 3 days free and no card, then choose whether to continue.
Open detailed answer Pricing & plansCan I cancel or change plans at any time?
Manage plan changes and cancellation from one billing screen.
Open detailed answer Pricing & plansWhat is the lifetime offer?
The previous offer is closed to new purchases.
Open detailed answer Getting startedHow long does setup take?
A focused single-location setup can be tested in minutes; complex clinics take longer.
Open detailed answer Getting startedDo I need a developer to install Clincue?
Website chat uses a copy-and-paste installation; other channels use guided connection screens.
Open detailed answer AI & automationHow does the AI learn about my clinic?
Clincue combines your approved clinic facts with firm safety boundaries.
Open detailed answer AI & automationCan a human take over a conversation?
Staff can step in when judgement, reassurance or a sensitive decision is needed.
Open detailed answer ChannelsWhich channels are supported?
Website chat is the starting point; WhatsApp and voice use clinic-owned provider connections.
Open detailed answer ChannelsDo I need a WhatsApp Business account?
Yes—your clinic connects an official sender rather than sharing a platform-wide number.
Open detailed answer ChannelsHow does the voice receptionist work?
Connect a clinic-owned phone provider, choose a voice and forward calls when you are ready.
Open detailed answer ChannelsWhat languages can the receptionist use?
Choose the clinic's working language and test important wording before launch.
Open detailed answer IntegrationsDoes Clincue work with my booking system?
Use Clincue's booking flow now and check each named integration's live status before relying on it.
Open detailed answer IntegrationsCan Clincue handle multiple locations?
Plan location-specific hours, services and routing from one clinic account.
Open detailed answer Security & dataWill the AI give medical advice?
No—Clincue is for administrative reception, not diagnosis, prescribing or clinical triage.
Open detailed answer Security & dataIs Clincue GDPR compliant?
Clincue is designed for GDPR-aligned clinic operations with contractual and technical safeguards.
Open detailed answer Security & dataWhere is patient data stored?
Clinic data is encrypted, access-controlled and hosted on UK/EU infrastructure by default.
Open detailed answer Security & dataWhat happens to my data if I cancel?
Export what you need, then data is removed according to the documented retention period.
Open detailed answer SupportHow do I get support?
Start with Clincue AI for guided steps, then move to a human without losing context.
Open detailed answer Getting startedCan I try Clincue before signing up?
Use the no-card trial or arrange a guided demonstration with the team.
Open detailed answerStill need an answer?
Our receptionist replies in seconds. For account or billing changes, our team will help personally.