Question 1

How much does Clincue cost?

Accepted Answer

Starter is £79 per month, Pro is £179 per month and Business is £389 per month. Annual billing includes roughly two months free. Tax is calculated automatically and shown before you pay.

Question 2

Is there a free trial, and do I need a card?

Accepted Answer

Yes. Every clinic starts with a 3-day trial and no payment card is required to begin.

Question 3

Can I cancel or change plans at any time?

Accepted Answer

Yes. Monthly subscriptions can be managed from the billing page, including cancellation and access to the customer portal.

Question 4

What is the lifetime offer?

Accepted Answer

The lifetime offer is no longer available for new purchases. Existing purchased access remains subject to its original terms.

Question 5

How long does setup take?

Accepted Answer

A simple clinic can create and test its first receptionist in around ten minutes. A larger service catalogue, several locations or detailed policies will take longer to review properly.

Question 6

Do I need a developer to install Clincue?

Accepted Answer

No developer is required for the standard website installation. Clincue provides one snippet and a guided checklist.

Question 7

How does the AI learn about my clinic?

Accepted Answer

You provide the clinic facts the receptionist is allowed to use: services, hours, prices, locations, policies, documents and booking rules.

Question 8

Can a human take over a conversation?

Accepted Answer

Yes. The receptionist is designed to hand work to people rather than pretending it can resolve every situation.

Question 9

Which channels are supported?

Accepted Answer

Website chat is available as the core channel. WhatsApp Business and phone answering are connected through a clinic's own supported communications account and are introduced according to plan and release status.

Question 10

Do I need a WhatsApp Business account?

Accepted Answer

Yes. Clincue uses the official WhatsApp Business route through a clinic-owned Twilio account and sender.

Question 11

How does the voice receptionist work?

Accepted Answer

Voice uses the clinic's own Twilio account and phone number. An existing landline can be forwarded to that number according to the clinic's call-routing plan.

Question 12

What languages can the receptionist use?

Accepted Answer

Clincue currently supports configured responses in English (UK), Spanish, French, Arabic, Urdu, German, Italian, Portuguese and Simplified Chinese.

Question 13

Does Clincue work with my booking system?

Accepted Answer

Clincue can operate with its own appointment flow. External booking integrations are enabled individually and their status is shown in Connections.

Question 14

Can Clincue handle multiple locations?

Accepted Answer

Yes. Starter supports one location, Pro supports up to three and Business supports unlimited locations under the current plan structure.

Question 15

Will the AI give medical advice?

Accepted Answer

No. Clincue is explicitly bounded to administrative work and must not diagnose, prescribe, recommend treatment or replace a clinician's judgement.

Question 16

Is Clincue GDPR compliant?

Accepted Answer

Clincue is built around GDPR-aligned processing, encryption in transit and at rest, clinic-scoped access, and a Data Processing Agreement.

Question 17

Where is patient data stored?

Accepted Answer

Patient and clinic data is encrypted in transit and at rest and is hosted on UK/EU infrastructure by default.

Question 18

What happens to my data if I cancel?

Accepted Answer

Clinics can request or perform available exports before access ends. The current policy retains account data for up to 30 days after cancellation, unless earlier deletion is requested and legally possible.

Question 19

How do I get support?

Accepted Answer

Use the AI support guide for product and setup questions, or contact the team directly when you need account-specific action or human judgement.

Question 20

Can I try Clincue before signing up?

Accepted Answer

Yes. Start a 3-day trial without a payment card, or request a 15-minute product demonstration.

Feature	Starter	Pro	Business
Channels
Website chat widget	Included	Included	Included
Shareable receptionist link	Included	Included	Included
WhatsApp Business (Beta)	Included	Included	Included
AI voice minutes / month	Not included	600	2,000
Reception
Appointment booking	Included	Included	Included
Live human handoff	Included	Included	Included
Knowledge base documents	10	50	Unlimited
Locations	1	Up to 3	Unlimited
AI receptionists	1	3	Unlimited
Insight
Analytics & reporting	Basic	Advanced	Advanced
Call recordings & transcripts	Not included	Not included	Included
Data export	Not included	Included	Included
Brand & platform
Custom branding	Not included	Included	Included
White-label	Not included	Not included	Included
API & MCP access	Not included	Not included	Included
Support
Support	Email	Priority	Dedicated manager
Onboarding help	Guides	Guided setup	Done-for-you
Uptime SLA	Not included	Not included	By written agreement

Plans and pricing for your clinic

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Business

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