Made for UK clinics

Clincue for physiotherapy clinics

Manage first-visit enquiries and appointment requests without offering clinical advice.

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A calmer reception, without guessing

Answers from your clinic

Explain the first-appointment process, published fees, location and access using information supplied and approved by your clinic.

Appointment requests in one diary

Configure initial assessments and follow-up appointment durations, opening hours and fees. Requests are saved in the Clincue diary for your team to review; a request is not a confirmed appointment.

Clear clinical boundaries

The receptionist does not diagnose injuries or suggest exercises and rehabilitation plans. Clinical and urgent questions are referred to the team, with 999 guidance for life-threatening emergencies.

What you can connect today

Website chat is available. WhatsApp and phone are Beta and require a supported business connection before patient messages or calls can reach your receptionist. Your personal WhatsApp app does not automatically become an AI receptionist.

Channel availability

Your existing calendar stays separate

Clincue checks its own appointment diary and configured opening hours. Two-way Google Calendar, Outlook and practice-management sync is not available today. Your team must check its external diary before confirming a request.

Safety and data protection

Clinic questions

Does it replace a clinician?: No. It handles administrative enquiries, never diagnosis, treatment recommendations or prescribing. For life-threatening emergencies, patients should call 999.
Can our team take over?: Escalated conversations appear in the clinic inbox with their context. Staff need to monitor that inbox; escalation is not a guarantee of an immediate call or live transfer.
Will it invent prices or availability?: Add and review your clinic information before using it with patients. The receptionist is instructed to answer from that information and refer uncertain questions to your team.
How do we start?: Set up your clinic, review its hours and treatments, then name and test your receptionist. Review any suggested starting values before going live.

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