1. 30-day money-back guarantee
Clincue.com offers a 30-day money-back guarantee on all paid subscriptions and one-time purchases. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.
2. How to request a refund
To request a refund:
- Email us at support@clincue.com from the email address used at checkout, quoting your clinic name and the payment date, or
- Reply to any Clincue receipt email — it reaches the same support inbox.
We will process approved refunds back to your original payment method. Refunds are typically processed within 5–10 business days, depending on your payment method and bank.
3. Subscription cancellations
You can cancel a subscription at any time from the Billing page in your dashboard. Cancellation stops future renewals; access continues until the end of the current billing period. If you cancel within the 30-day window and request a refund, we will refund the most recent payment in full.
4. Lifetime and one-time purchases
Lifetime deals and other one-time purchases are also covered by the 30-day money-back guarantee from the date of purchase.
5. Contact
Questions about refunds or billing: support@clincue.com.