Made for UK clinics

Clincue for private GP practices

Help patients with administrative enquiries while leaving medical decisions with your clinicians.

Start free trial See the patient experience

A calmer reception, without guessing

Answers from your clinic

Answer practical questions about published fees, opening times, access and the services your practice offers. Medical questions are referred to the practice team.

Appointment requests in one diary

Configure GP consultations and administrative appointment types, opening hours and fees. Requests are saved in the Clincue diary for your team to review; a request is not a confirmed appointment.

Clear clinical boundaries

The receptionist cannot diagnose, prescribe or advise on medication. Urgent enquiries are flagged for the team; patients should call 999 for a life-threatening emergency.

What you can connect today

Website chat is available. WhatsApp and phone are Beta and require a supported business connection before patient messages or calls can reach your receptionist. Your personal WhatsApp app does not automatically become an AI receptionist.

Channel availability

Your existing calendar stays separate

Clincue checks its own appointment diary and configured opening hours. Two-way Google Calendar, Outlook and practice-management sync is not available today. Your team must check its external diary before confirming a request.

Safety and data protection

Clinic questions

Does it replace a clinician?: No. It handles administrative enquiries, never diagnosis, treatment recommendations or prescribing. For life-threatening emergencies, patients should call 999.
Can our team take over?: Escalated conversations appear in the clinic inbox with their context. Staff need to monitor that inbox; escalation is not a guarantee of an immediate call or live transfer.
Will it invent prices or availability?: Add and review your clinic information before using it with patients. The receptionist is instructed to answer from that information and refer uncertain questions to your team.
How do we start?: Set up your clinic, review its hours and treatments, then name and test your receptionist. Review any suggested starting values before going live.

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