Clincue

Legal

Terms of Service

These Terms form a binding contract between your clinic and Clincue.com. By clicking 'Sign up', inviting a team member, or connecting a channel, you accept them. If you don't accept, please don't use the service.

Last updated 14 July 2026

1. Who we are and the service we provide

Clincue is operated by Ahad Ali, trading as Clincue, based in Ireland (the "Seller", "Clincue", "we", "us"). A limited company is being incorporated in Ireland to take over the business; incorporation details will be published on this page as soon as the CRO number is issued, and this contract will transfer to that entity by operation of law with prior notice to you. For contractual notices in the meantime, email legal@clincue.com.

Clincue licenses a software-as-a-service AI receptionist platform to healthcare clinics ("you", "your", "clinic"). The service comprises:

  • The Clincue dashboard, where you configure your AI agent, knowledge base, opening hours, services, and branding.
  • The Clincue branded chat widget you may embed on your own website.
  • The WhatsApp channel powered by your own Twilio credentials.
  • The voice channel, where available under your subscription tier.
  • Supporting APIs, integrations, documentation, and support.

Clincue does not provide medical advice, triage, clinical decision support, or emergency services. The AI receptionist is an administrative tool. Do not represent it to patients as anything else.

2. Eligibility and accounts

You must be at least 18 and authorised to bind the clinic you represent. You are responsible for the accuracy of the information you provide, the confidentiality of your login credentials, and every action taken through your account — including by staff you invite.

3. Acceptable use

You agree not to, and not to allow any user to:

  • Use Clincue for emergency triage or any life-threatening decision pathway. Configure your agent's greeting and knowledge base to make this clear to patients.
  • Upload knowledge or run flows that violate patient privacy laws or professional codes of conduct.
  • Reverse engineer, decompile, scrape, or attempt to bypass platform security.
  • Use Clincue to send spam, phishing, unlawful marketing, or unsolicited bulk messages.
  • Impersonate a third party or misrepresent your affiliation with a clinic.
  • Introduce malware, run automated stress tests, or otherwise interfere with the service.
  • Resell, sublicense, or expose the platform to third parties as a white-label product without written permission.

4. AI-generated output — disclaimers and clinic responsibility

The AI receptionist produces text and voice responses based on the knowledge base you configure, the patient's message, and a large language model. You acknowledge that:

  • AI output can be incomplete, wrong, or out of date.
  • Clincue makes no warranty that any specific response will be accurate.
  • You are solely responsible for reviewing the knowledge base and greeting to ensure they reflect your clinic's real policies.
  • Clincue is not a medical device and must not be used to diagnose, treat, cure, or prevent any disease.

5. Subscription, billing, and Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles all customer service inquiries related to payments, tax, invoicing, currency conversion, cancellations, and chargebacks in line with the Paddle Buyer Terms.

Paid plans renew automatically until cancelled. Cancellation takes effect at the end of the current billing period. Trials that expire without a paid plan lock premium features until a subscription is activated. See our Refund Policy for refund eligibility.

6. Intellectual property

Clincue retains all right, title, and interest in and to the platform, including software, model prompts and configurations, dashboard, documentation, marks, and any improvements or derivatives (the "Clincue IP"). Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform during your subscription for your clinic's internal purposes. You may not copy, modify, reverse engineer, resell, redistribute, or create derivative works of the Clincue IP. All rights not expressly granted are reserved.

You retain all right, title, and interest in your clinic's own data (knowledge base, branding, bookings, conversations). You grant Clincue a limited licence to process that data solely to provide the service, as described in our Privacy Policy and DPA.

7. Confidentiality

Each party will protect the other's confidential information with at least the same degree of care it uses for its own, and will not use it for any purpose outside the scope of these Terms. This obligation survives termination for three years.

8. Third-party services and channels

The WhatsApp channel relies on your own Twilio account and WhatsApp Business number. The voice channel relies on your own telephony provider. You are responsible for those third-party contracts, credentials, and any fees they charge. Clincue is not liable for outages, price changes, or restrictions imposed by those providers.

9. Service availability

We target 99.9% monthly availability of the dashboard and Patient Channels but do not offer a contractually binding SLA at the standard subscription tiers. Planned maintenance will be communicated in advance where practical. Enterprise-tier SLAs are negotiated separately.

10. Warranties and disclaimers

Except as expressly stated, the service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. Where mandatory consumer laws in your jurisdiction imply warranties that cannot be excluded, this Section applies to the maximum extent permitted by law.

11. Limitation of liability

To the maximum extent permitted by law, Clincue's total aggregate liability arising out of or relating to the service is capped at the fees you paid to Clincue (via Paddle) in the 12 months immediately preceding the event giving rise to the claim. Clincue is not liable for indirect, special, incidental, consequential, exemplary, or punitive damages, or for loss of profit, revenue, goodwill, or anticipated savings, even if advised of the possibility.

12. Indemnity

You will defend, indemnify, and hold Clincue harmless from any claim by a third party arising from (a) your clinic's use of the service in breach of these Terms, (b) your knowledge base content, or (c) your clinic's failure to obtain lawful basis for processing patient data through Clincue.

13. Term and termination

These Terms remain in effect until terminated. Either party may terminate for convenience by giving notice through the dashboard or in writing. We may suspend or terminate immediately if you breach these Terms or if we reasonably believe your use exposes us or other users to material risk. On termination, you may export your clinic data for 30 days before permanent deletion, subject to legal retention obligations.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email or in-product notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

15. Governing law and jurisdiction

These Terms are governed by the laws of Ireland, without regard to conflict-of-laws principles. The courts of Ireland have exclusive jurisdiction over any dispute, unless mandatory consumer or professional-conduct laws in your jurisdiction grant you stronger rights.

16. Contact

Legal notices — legal@clincue.com.