Channels
Which channels are supported?
Website chat is the starting point; WhatsApp and voice use clinic-owned provider connections.
Website chat is available as the core channel. WhatsApp Business and phone answering are connected through a clinic's own supported communications account and are introduced according to plan and release status.
Website
The website receptionist can answer approved questions and support booking journeys from your existing site.
The clinic connects its own official WhatsApp sender through Twilio. This keeps number ownership, message approval and provider billing with the clinic.
Voice
The clinic connects a Twilio voice number or forwards its existing landline. Speech is gathered through Twilio; supported voice responses can use ElevenLabs with a built-in voice fallback.