Channels
How does the voice receptionist work?
Connect a clinic-owned phone provider, choose a voice and forward calls when you are ready.
Voice uses the clinic's own Twilio account and phone number. An existing landline can be forwarded to that number according to the clinic's call-routing plan.
During a call
Twilio captures the caller's speech, Clincue prepares a bounded administrative reply, and text-to-speech reads it back. Twilio's UK English voice is available as a fallback if the preferred voice service is unavailable.
Failure handling
If the receptionist cannot continue, callers hear a calm apology and can leave a message rather than reaching dead air. Concurrent-call limits can also route extra callers to a callback recording.
Costs and readiness
Twilio and voice-provider charges are paid by the clinic. The Connections screen verifies number ownership and callback configuration before the channel can be activated.