Help centre
AI & automation
Can a human take over a conversation?
Staff can step in when judgement, reassurance or a sensitive decision is needed.
Yes. The receptionist is designed to hand work to people rather than pretending it can resolve every situation.
When handoff happens
Urgent language, requests for clinical judgement, complaints and situations outside the clinic's approved knowledge are clear reasons to involve staff.
What staff can see
Authorised clinic team members can review the conversation context in the dashboard and continue the patient journey without asking them to repeat everything.
Operational ownership
Your clinic remains responsible for monitoring handoffs and deciding response times. Clincue helps organise and surface the work; it does not replace clinical accountability.