Help centre
Support
How do I get support?
Start with Clincue AI for guided steps, then move to a human without losing context.
Use the AI support guide for product and setup questions, or contact the team directly when you need account-specific action or human judgement.
AI guidance
Describe the outcome you want, what you tried and what happened. The guide can explain settings, connections, billing and security, and point to the relevant detailed answer.
Human support
Email support is available on every plan with a one-business-day target. Growth includes a four-hour priority target and Pro includes a dedicated account contact.
What not to send
Do not include patient symptoms, medical records, passwords, API secrets or full payment details in a support chat or email.